Terms of Sale

(1) Introduction

Please read these terms of sale carefully.  You will be asked to expressly agree to these terms of sale before you place an order for products from our website. 

(2) Interpretation

In these terms of sale, “we” means It Works Mum Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer.  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: “(i) you must add  the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; (iii) once you are logged in, you must confirm your order and your consent to these terms of sale; (iv) you will be transferred to the PayPal website, and PayPal will handle your payment; (v) we will then send you an initial acknowledgement; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.”

We will not file a copy of these terms of sale specifically in relation to your order.  We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing the order.  You may correct those input errors before placing your order by going back to the order form.

(4) The products

Our web-site sells the Natural Norway breast shells and the LANACare wool products and Lanolin soap as detailed in the ‘Shop’ section of the web-site.

(5) Price, postal charges and payment

Prices for products are quoted on our website and include any applicable taxes in the UK. 

In addition to the price of the products you will be charged for delivery which will be calculated on the basis of the total weight of the products ordered and the delivery address.  The delivery charge will be quoted at check-out before payment is submitted.  It Works Mum Ltd operate with separate delivery charges for three different geographical regions:  UK, Europe and Rest of World.  All deliveries are sent first class with Royal Mail. Please see point (7) for an overview of delivery charges.

Payment must be made upon the submission of your order.  We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

Payment for all products must be made via the PayPal site.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim.  If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back: (i) an amount equal to the amount of the charge-back; (ii) all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer); and (iii) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).

Without prejudice to our other rights, if you submit an unjustified credit card, debit card  or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

(6) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete;

(c) you will be able to accept delivery of the products; and

(d) you are at least 18 years of age.

(7) Delivery policy

All orders are processed Monday to Friday, excluding holidays.  All orders received Monday to Friday before 5pm are usually shipped in the next 1 - 3 business days assuming payment from you has been cleared.  We will arrange for the products to be delivered to the address for delivery indicated on your order.  All products will be sent to you first class using Royal Mail.

The delivery charge varies depending on the total weight of the products ordered and the shipment address.  For delivery purposes we operate with three different regions - UK, Europe and Rest of World.  Delivery charges are as follows:

Weight band   UK    Europe  Rest of World 
< 100 grams  £2.50 £2.50 £2.95
101 - 249 grams £2.50 £2.99 £4.50
250 - 499 grams £2.95 £3.95 £6.99
500 - 599 grams £3.95 £5.50 £7.99
600 - 700 grams £3.95 £5.50 £8.99
701 - 749 grams £3.95 £5.95 £10.50
750 - 999 grams £4.50 £6.95 £12.50
1,000 - 1,500 grams £5.50 £9.50 £17.99
1,501 - 1,999 grams £5.50 £11.95 £23.50

The delivery charge will be quoted at check-out before payment is submitted

(8) Risk and ownership

The products will be at your risk from the time of delivery.  Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and

(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9) “Cooling off” period

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products.

In order to cancel a contract in this way, you must give to us written notice of cancellation.

However, due to the Natural Norway Breast Shells’ intimate nature we cannot for hygiene reasons accept any returns once the package seal is broken.  The contract can only be cancelled as long as the product packaging is unopened.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them. 

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you).  However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so.  Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

(11) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(12) Limitations and exclusions of liability

Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website, products or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.

In no event (including our own negligence) will we be liable for any:

    (a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

    (b) loss of goodwill or reputation;

    (c) special, indirect or consequential losses; or

    (d) damage to or loss of data

(even if we have been advised of the possibility of such losses).

Nothing in these terms and conditions shall exclude or limit any liability which cannot be excluded or limited under English law.

(13) General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use .

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

(14) About us

Our full name is It Works Mum Ltd. 

Our registered office address is Communications House, 26 York Street, London, W1U 6PZ. 

Our company is registered in England and Wales and our registration number is 7505158.

Our VAT number is 120 6202 75.

Our email address is contact@itworksmum.com